hoki108 Privacy Policy

1. Introduction

hoki108 ("hoki108," "we," "us," or "our") operates the online gaming platform accessible at hoki108.asia (the "Platform"). We are committed to protecting the privacy and personal data of all users who access or use the hoki108 Platform, including players based in Manila, Cebu, Davao, Quezon City, Makati, and across the Philippines.

This Privacy Policy ("Policy") describes how hoki108 collects, uses, stores, discloses, and protects your personal data in connection with your use of the Platform. It is prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC).

By registering an account or using the hoki108 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the hoki108 Platform immediately.

This Policy should be read together with the hoki108 Terms & Conditions, which govern your use of the Platform.

2. Personal Data We Collect

hoki108 collects the following categories of personal data from players and Platform users:

Identity & Contact Data:

• Full legal name
• Date of birth
• Gender
• Nationality and country of residence
• Residential address (including barangay, city/municipality, province)
• Mobile phone number
• Email address
• Government-issued identification document details (e.g., PhilSys ID, passport, driver's licence, UMID)

Account & Financial Data:

• hoki108 account username and encrypted password
• Deposit and withdrawal transaction history
• Payment method details (e.g., GCash mobile number, Maya account, bank account details for BPI, BDO, Metrobank, UnionBank, and other Philippine banks)
• Account balance and bonus history
• Wagering and gaming activity records

Technical & Usage Data:

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration and login timestamps
• Pages visited and features used on the Platform
• Referral source and marketing attribution data

Communications Data:

• Records of your communications with hoki108 customer support
• Feedback, survey responses, and promotional opt-in preferences

3. How We Collect Your Data

hoki108 collects personal data through the following means:

• Direct Collection: Information you provide when registering your hoki108 account, completing identity verification (KYC), making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically when you access the Platform, through cookies, web beacons, log files, and similar tracking technologies (see Section 7).
• Third-Party Sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud and AML screening services; payment data from payment processors including GCash, Maya, and Philippine banking partners.
• Regulatory Sources: Information received from PAGCOR, the NPC, law enforcement agencies, or other government bodies in connection with regulatory compliance or legal proceedings.

4. How We Use Your Personal Data

hoki108 uses your personal data for the following purposes:

• Account Management: To register and maintain your hoki108 account, verify your identity and age (21+ requirement), and manage your account settings and preferences.
• Service Delivery: To provide access to games, process deposits and withdrawals, credit bonuses, and deliver the full range of hoki108 Platform services.
• Legal & Regulatory Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, PAGCOR licensing requirements, and the Data Privacy Act of 2012.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover, and other illegal or prohibited conduct on the Platform.
• Responsible Gaming: To monitor gaming behaviour, identify signs of problem gambling, and administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Marketing & Communications: To send you promotional offers, bonus notifications, and Platform updates, where you have provided consent or where permitted by applicable law. You may opt out of marketing communications at any time.
• Platform Improvement: To analyse usage patterns, conduct research, and improve the features, performance, and user experience of the hoki108 Platform.

5. Legal Basis for Processing

hoki108 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications.
• Contractual Necessity: Where processing is necessary for the performance of the contract between you and hoki108 (i.e., the Terms & Conditions), including account registration, game access, and payment processing.
• Legal Obligation: Where processing is required to comply with a legal obligation applicable to hoki108, including AML reporting, PAGCOR regulatory requirements, and court orders.
• Legitimate Interests: Where processing is necessary for the legitimate interests of hoki108, including fraud prevention, Platform security, and service improvement, provided such interests are not overridden by your rights and freedoms.

6. Sharing Your Personal Data

hoki108 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Service Providers: Third-party vendors who provide services on behalf of hoki108, including KYC/identity verification providers, payment processors (GCash, Maya, Philippine banks), IT infrastructure providers, customer support platforms, and analytics services. These providers are contractually bound to process your data only as instructed by hoki108 and in compliance with applicable data protection law.
• Game Providers: Licensed game software providers whose games are available on the hoki108 Platform may receive limited technical data necessary to deliver game services.
• Regulatory & Law Enforcement Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), Philippine law enforcement agencies, and other government bodies, where disclosure is required by law, regulation, or court order.
• Corporate Transactions: In the event of a merger, acquisition, or sale of all or substantially all of hoki108's assets, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

Any third party receiving your personal data is required to maintain appropriate security measures and to use your data only for the purposes for which it was shared.

7. Cookies & Tracking Technologies

hoki108 uses cookies and similar tracking technologies (including web beacons and local storage) to enhance your experience on the Platform, analyse usage patterns, and support security and fraud prevention functions.

The types of cookies used by hoki108 include:

• Strictly Necessary Cookies: Essential for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences and settings (e.g., language, display preferences) to personalise your hoki108 experience.
• Analytics Cookies: Collect anonymised data about how players use the Platform to help hoki108 improve the Platform's performance and usability.
• Marketing Cookies: Track your activity to deliver relevant promotional content, where you have consented to receive marketing communications from hoki108.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the hoki108 Platform. For instructions on managing cookies in your browser, refer to your browser's help documentation.

8. Data Retention

hoki108 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations.

Specifically:

• Account Data: Retained for the duration of your active hoki108 account and for a minimum of five (5) years following account closure, in compliance with PAGCOR licensing requirements and AML record-keeping obligations.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required under Philippine AML regulations.
• KYC & Verification Documents: Identity verification documents are retained for the period required by applicable law, typically five (5) years from the end of the business relationship.
• Support Communications: Records of customer support interactions are retained for up to three (3) years from the date of the interaction.
• Marketing Data: Retained until you withdraw your consent or opt out of marketing communications, after which it will be deleted or anonymised within a reasonable period.

Upon expiry of the applicable retention period, hoki108 will securely delete or anonymise your personal data in accordance with its data disposal procedures.

9. Data Security

hoki108 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption of data in transit using Transport Layer Security (TLS) protocols.
• Encryption of sensitive data at rest, including payment details and identity documents.
• Role-based access controls limiting access to personal data to authorised personnel only.
• Regular security assessments, vulnerability scanning, and penetration testing of the Platform.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Staff training on data protection obligations and information security best practices.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

While hoki108 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your hoki108 login credentials and for notifying us immediately if you suspect any unauthorised access to your account.

10. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by hoki108:

• Right to be Informed: The right to be informed of how your personal data is collected, used, and processed by hoki108, as set out in this Policy.
• Right of Access: The right to request a copy of the personal data hoki108 holds about you, along with information about how it is being processed.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data hoki108 holds about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to hoki108's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on hoki108's legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe hoki108 has processed your personal data in violation of the Data Privacy Act.

To exercise any of the above rights, please contact the hoki108 Data Protection Officer at [email protected]. hoki108 will respond to verified data subject requests within thirty (30) days of receipt, in accordance with applicable law.

Please note that certain rights may be limited where hoki108 is required to retain or process your data to comply with legal obligations, including AML and PAGCOR regulatory requirements.

11. Children's Privacy

The hoki108 Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. hoki108 does not knowingly collect personal data from individuals under the age of 21.

If hoki108 becomes aware that personal data has been collected from a person under 21 years of age, it will take immediate steps to delete such data and close the associated account. If you believe that a minor has registered on the hoki108 Platform, please contact us immediately at [email protected].

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms.

12. Third-Party Links

The hoki108 Platform may contain references to third-party services, such as payment providers (GCash, Maya, Philippine banks). hoki108 is not responsible for the privacy practices or content of any third-party services. We encourage you to review the privacy policies of any third-party services you use in connection with the hoki108 Platform.

This Policy applies solely to personal data collected and processed by hoki108 through the hoki108 Platform.

13. Updates to This Policy

hoki108 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, hoki108 will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. Your continued use of the hoki108 Platform following the effective date of any updated Policy constitutes your acceptance of the revised terms.

We encourage you to review this Policy periodically to stay informed about how hoki108 protects your personal data.

14. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or hoki108's data processing practices, please contact our Data Protection Officer:

hoki108 Data Protection Officer
Email: [email protected]

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) if you believe your data privacy rights have been violated. The NPC can be reached through its official government channels.

hoki108 is committed to resolving all data privacy concerns promptly and transparently. We aim to respond to all written enquiries within thirty (30) days of receipt.